ME SHOP COOL CARE - water cooler AMC Annual Plan
Me Shop Water Cooler Annual Maintenance Contract (AMC)
Plan Name: Cool Care Annual Plan (3 Visits)
Service Provider: Me Shop, Plot No 120, Sector 9, Gurugram, Haryana, 122001. Serving Delhi NCR (Gurugram, Delhi, Noida, Ghaziabad, Faridabad). Contact: +91-9971136843, 9999696843, Sales@meshopindia.in
Agreement Period: 12 Months from the date of commencement.
Water Cooler Coverage: This Annual Maintenance Contract (AMC) applies to the specific water cooler unit(s) as detailed in the accompanying invoice or agreement.
Scope of Services: This AMC plan includes three (3) scheduled preventive maintenance visits per year. Each visit will encompass the following:
- Comprehensive System Check: Our qualified technician will conduct a thorough inspection of the water cooler unit, including electrical connections, cooling system components, and water flow.
- Cleaning and Sanitization: Internal tanks and components will be cleaned and sanitized to maintain hygiene and water quality.
- Filter Check and Cleaning (if applicable): For models with pre-filters or sediment filters, these will be checked and cleaned. Filter replacement is not included in this plan but can be provided at an additional cost upon request.
- Cooling Efficiency Check: The cooling performance of the unit will be assessed, and minor adjustments will be made as necessary to ensure optimal operation.
- Leakage Check: The system will be inspected for any water leaks. Minor tightening of fittings may be performed.
- Operational Check: Overall functionality of the water cooler will be verified.
Parts Coverage: This AMC plan covers the cost of replacement for all functional parts of the water cooler that fail due to normal operational use during the agreement period. This includes but is not limited to:
- Compressor
- Condenser
- Evaporator
- Thermostat
- Overload Protector
- Relay
- Circuit Board (if applicable)
- Pump (if applicable)
- Float Valve
- Solenoid Valve
Exclusions: This AMC plan does NOT cover the following:
- Physical Damage: Any damage to the water cooler resulting from accidents, mishandling, negligence, natural calamities (flood, fire, earthquake, etc.), or external factors. This includes dents, cracks, breakage of any external or internal parts.
- Taps/Faucets: Replacement or repair of dispensing taps/faucets is specifically excluded.
- Wear and Tear: Components that degrade or fail due to normal wear and tear over time, such as rubber seals, O-rings, and flexible hoses, are not covered under this plan.
- Burnt Machine: Any damage to the water cooler or its components caused by electrical faults, power surges, short circuits, or any other electrical issues resulting in burning or overheating of the unit or its parts.
- External Accessories: Any external accessories or attachments not integral to the functioning of the main unit are not covered.
- Consumables (unless specified): This plan does not cover the cost of consumables such as water filters (unless explicitly mentioned as included).
- Relocation/Transportation: Costs associated with relocating or transporting the water cooler for repairs are not included.
- Repairs necessitated by improper use or maintenance not in accordance with manufacturer guidelines.
Service Visits:
- This plan includes a total of three (3) scheduled preventive maintenance visits during the 12-month agreement period.
- Visits will be scheduled with prior mutual agreement between Me Shop and the customer.
- Additional service visits beyond the three included in this plan will be charged separately at our standard service rates.
- Service requests for functional part replacements will be attended to as needed within our standard service turnaround time.
Customer Responsibilities:
- Provide reasonable access to the water cooler for maintenance and repairs.
- Ensure proper electrical supply and grounding for the unit.
- Use the water cooler in accordance with the manufacturer's instructions.
- Report any malfunctions or issues promptly to Me Shop.
Payment Terms:
- The total AMC charges are payable in advance upon signing of this agreement.
Jurisdiction: Any disputes arising from this agreement shall be subject to the jurisdiction of the courts in Gurugram, Haryana.
This document outlines the specifications of the Me Shop Water Cooler Annual Maintenance Contract (AMC) - 3 Visits plan. By availing this service, the customer agrees to the terms and conditions stated herein.