At ME SHOP, we strive to ensure that your commercial appliances, water coolers, water purifiers, and refrigeration units reach you safely and efficiently. Whether you are located in our core service areas of Gurugram, Delhi, Noida, Ghaziabad, and Faridabad, or anywhere else in the country, we have flexible logistics options to suit your needs.

Please read our shipping terms carefully before placing your order.

1. Delivery Options Within Delhi NCR

For local customers in the Delhi NCR region, we offer fast and flexible delivery solutions to get your business up and running without delay.

• App-Based Fast Delivery: We dispatch local orders via reliable app-based logistics partners such as Porter, Borzo, and other equivalent services.

• Self Pick-Up: Customers have the complete freedom to arrange their own transport or personally pick up the material directly from our store located at Plot No 120, Sector 9, Gurugram, Haryana.

Important: No Cash on Delivery (COD) for Local App Deliveries

Because we utilize third-party, app-based delivery drivers (who drop off the item and proceed to their next app-assigned task rather than returning to our store), we do not offer Cash on Delivery (COD) for these shipments. * All orders dispatched via app-based delivery must be paid in full (100% advance) prior to the dispatch of the material from our warehouse.

2. Dispatch and Delivery Timelines

We understand that time is critical for commercial operations. Therefore, our dispatch timelines are structured as follows:

• In-Stock Items: Products readily available in our Gurugram warehouse are generally dispatched and delivered on the same day or the next business day.

• Pre-Booking / Available on Order: If an item is out of stock or falls under the "Available on Order" category, it is considered a pre-booking. Securing and dispatching these specialized items typically takes 2 to 7 business days. Our sales team will keep you updated on the exact ETA.

3. Shipping Charges

To maintain the best possible pricing on our premium brands like Blue Star, Voltas, and Hoshizaki, ME SHOP does not offer free delivery.

• Delivery is Extra: All shipping, transport, and freight charges are to be borne by the customer.

• Variable Rates: For local app-based deliveries, the cost is calculated based on the exact distance and vehicle size required (e.g., a three-wheeler for a water purifier vs. a commercial truck for multiple water coolers).

4. Outstation Deliveries (Outside Delhi NCR)

For customers located outside our primary Delhi NCR service zones, we supply products through trusted local and inter-state transport networks.

• Partial Truck Load (PTL): We highly recommend PTL mode for heavy commercial appliances, as it is a safe and conveniently cost-effective method for long-distance transport.

• Customer Preferred Routing: Depending on your preference and budget, you can choose between:

  • Hub-to-Hub Delivery: You collect the item from the transporter's nearest hub in your city (most economical).

  • Door-to-Door Delivery: The transporter delivers the item directly to your business address.

Note: For outstation transport, freight charges can either be paid in advance or as "To Pay" (paid directly to the transporter upon arrival), depending on the specific logistics partner's terms.

Frequently Asked Questions (FAQs)

• Can I book my own Porter/Transport to pick up the item from ME SHOP? 
• Yes, absolutely! You are welcome to book your own transport. Simply share the driver and vehicle details with our sales team so we can safely hand over your invoiced items.
• What happens if the product gets damaged during transport? 
• For outstation deliveries sent via transport, we ensure standard protective packaging. However, we highly recommend inspecting the product at the time of unloading. Any transit damage must be reported immediately, and insurance claims (if applicable via the transporter) should be initiated directly with the logistics partner.
• How will I know when my pre-booked order is ready?
• Our support team will proactively contact you via WhatsApp or phone call once your pre-booked item arrives at our warehouse to coordinate the final payment and delivery logistics.