Privacy Policy

Effective Date: July 4, 2026 Company: ME SHOP Website:www.meshopindia.comLocation: Plot No 120, Sector 9, Gurugram, Haryana, 122001

At ME SHOP, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products, including water coolers, water purifiers, air curtains, and commercial refrigeration units across the Delhi NCR region (Gurugram, Noida, Ghaziabad, Faridabad, and Delhi).

1. Information We Collect

To provide you with a seamless shopping experience and excellent customer support, we collect the following types of information:

• Personal Identification Information: Name, billing address, shipping address, email address (e.g., for Zoho Commerce order tracking), phone number, and GST details (for B2B billing).

• Transaction Data: Details about payments to and from you, and other details of products or services you have purchased from us. (Note: We use secure, third-party payment gateways and do not store your credit/debit card numbers on our servers).

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, location data, and operating system used to access our website.

• Communication Data: Records of your correspondence with us via email, WhatsApp, or phone regarding sales inquiries, warranty support, or service escalations.

2. How We Use Your Information

We use the data we collect for the following business purposes:

• Order Fulfillment: To process and deliver your orders for products like Voltas water coolers, Eureka Forbes purifiers, or Hoshizaki refrigeration units.

• Customer Support & Warranty: To assist you with manufacturer warranty claims and escalate service requests to our brand partners (such as Blue Star, Blue Air, Atlantis, etc.).

• Communication: To send you order confirmations, shipping updates, invoices, and responses to your inquiries.

• Website Optimization: To analyze website traffic, improve our SEO performance, and enhance the overall user experience on www.meshopindia.com.

• Marketing (With Consent): To send you relevant promotions, newsletters, or product updates (you can opt out at any time).

3. Data Sharing and Third-Party Disclosures

ME SHOP does not sell, trade, or rent your personal identification information to others. We only share your information with trusted third parties under the following circumstances:

• Brand Partners for Service: If you require installation or warranty support, we must share your name, contact number, address, and invoice details with the respective manufacturer (e.g., sharing details with Blue Star or Western for a service visit).

• Logistics Partners: We share your delivery address and phone number with courier and logistics companies to ensure the timely delivery of your appliances.

• Service Providers: We may use third-party platforms (like Zoho Commerce) to manage our online store, process payments securely, and analyze data.

• Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., GST compliance).

4. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your browsing experience. Cookies are small data files stored on your device that help our website remember your preferences, keep items in your shopping cart, and understand how you interact with our pages. This allows us to optimize our content for search engines and AI search platforms, ensuring you find exactly what you need. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain site features.

5. Data Security Measures

We implement robust security measures to maintain the safety of your personal information. Our website is secured with an SSL (Secure Socket Layer) certificate, ensuring that all data transmitted between your browser and our servers is encrypted. Access to your personal data is restricted exclusively to authorized ME SHOP personnel who need it to perform their duties.

6. Your Data Privacy Rights

Depending on your jurisdiction, you have the right to:

• Request access to the personal data we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Request the deletion of your personal data (subject to legal and accounting retention requirements).

• Opt-out of future marketing communications by contacting us directly.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our team:

• Email: admin@meshopindia.com / Sales@meshopindia.com

• Phone/WhatsApp: +91-9971136843 | 9999696843

• Store Address: ME SHOP, Plot No 120, Sector 9, Gurugram, Haryana, 122001