Last Updated: October 2023

Welcome to ME SHOP (www.meshopindia.com). Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services in Gurugram, Delhi, Noida, Ghaziabad, Faridabad, and across India.

By using our website, you consent to the terms described below.

1. Information We Collect

To provide expert advice and high-performance appliances, we collect:

• Identity Data: Name, job title, and company name (crucial for our B2B clients).

• Contact Data: Email address, phone numbers, and physical mailing/billing addresses.

• Transaction Data: GST details (for B2B Input Tax Credit), order history, and payment information.

• Technical Data: IP address, browser type, and location data to improve our service delivery in the Delhi NCR region.

2. How We Use Your Information

As your trusted partner for brands like Blue Star, Voltas, and Kent, we use your data to:

• Process and deliver your orders for commercial and home appliances.

• Provide expert technical support and warranty services.

• Send relevant updates regarding air quality alerts or cooling solutions in your specific geography.

• Improve website SEO and user experience based on browsing patterns.

3. Data Storage & Security

• Localization: In compliance with Indian data regulations, all personal data is stored on secure servers located within India.

• Safety Measures: We implement advanced SSL encryption and electronic safeguards. While no system is 100% secure, we prioritize the protection of your commercial and personal records.

• Payment Security: We do not store full credit card details; all payments are processed through secure, encrypted third-party gateways.

4. Third-Party Sharing

We do not sell your data. However, we may share necessary information with:

• Authorized Brand Partners: (e.g., Blue Star, Eureka Forbes) to facilitate product warranties and professional installations.

• Logistics Partners: To ensure timely delivery to your doorstep in Gurugram, Noida, or Delhi.

• Service Providers: For website analytics and automated fraud detection.

5. Cookies and Tracking

We use cookies to remember your preferences (like currency in INR) and to analyze traffic via Google Analytics. This helps us understand which products—like Air Purifiers or Water Coolers—are most relevant to our audience.

6. Your Rights

Under the Digital Personal Data Protection (DPDP) Act, you have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your information.

• Opt-out of marketing communications by clicking the 'Unsubscribe' link in our emails.

7. Children’s Privacy

Our services are intended for adults and business entities. We do not knowingly collect data from minors under the age of 18 without parental consent.

8. Contact Us

For any queries regarding this policy or your data, please contact our Compliance Officer:

• Address: ME SHOP, Plot No. 120, Sector 9, Gurugram, Haryana, 122001.

• Email: admin@meshopindia.com

• Support: +91-9999696843