Frequently Asked Questions ?
Replacement terms
Refund policy
Return Policy
Status Sheet
Warranty terms
Shipping terms
Replacement terms
ME SHOP Product Replacement Policy
Ensuring your business runs smoothly with reliable products.
At ME SHOP, we understand the importance of having functional and reliable products for your business operations. That's why we offer a straightforward product replacement policy to address any issues you may encounter.
Eligibility for Replacement:
Defective Products: If you receive a product that is damaged, defective, or malfunctioning, you are eligible for a replacement.
Incorrect Products: If you receive a product that is different from what you ordered, you are eligible for a replacement with the correct item.
Transit Damage: If your product is damaged during shipping, you are eligible for a replacement.
Replacement Process:
Contact Customer Support: Reach out to our customer support team at +91-9999696843 / 9971136843 /8178340886 or admin@meshopindia.in within 7 days of receiving the product to initiate a replacement request.
Provide Order Details: Be prepared to provide your order number, product details, and a description of the issue.
Verification: Our team may request supporting evidence such as photos or videos of the defective or incorrect product.
Replacement Approval: Once your request is approved, we will arrange for the replacement product to be shipped to you.
Return of Defective Product (if applicable): In some cases, you may be required to return the defective or incorrect product to us. We will provide you with a return authorization and shipping instructions.
Important Notes:
Replacement Timeframe: The replacement process may take [number] business days, depending on product availability and shipping location.
Shipping Costs: ME SHOP will cover the shipping costs for replacement products sent due to defects or errors on our part.
Product Availability: If the original product is no longer available, we will offer a suitable replacement or a full refund.
We are committed to providing you with hassle-free solutions and ensuring your satisfaction with every purchase.
Refund policy
ME SHOP Refund Policy
Your satisfaction is our priority.
ME SHOP is committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a transparent and hassle-free refund policy.
Eligibility for Refunds:
- Product Defects: If you receive a damaged, defective, or incorrect product, you are eligible for a full refund.
- Non-Delivery: In cases where the product is not delivered due to unavailability or other reasons on our end, a full refund will be issued.
- Order Cancellation: If you cancel your order before it has been shipped, you are eligible for a full refund.
Refund Process:
- Contact Customer Support: Reach out to our customer support team at 9971136843 or admin@meshopindia.in to initiate a refund request.
- Provide Order Details: Be prepared to provide your order number and reason for the refund request.
- Return the Product (if applicable): In cases of defective or incorrect products, you may be required to return the item to us. We will provide you with a return authorization and shipping instructions.
- Refund Processing: Once your request is approved, we will process your refund within [Number] business days. The refund will be credited to the original payment method used for the purchase.
Exceptions:
- Products damaged due to misuse or negligence will not be eligible for a refund.
- Customized or personalized products may not be eligible for a refund unless they are defective.
- Refunds may not be applicable for certain products as specified on the product page.
- For any further questions or assistance regarding our refund policy, please don't hesitate to contact our customer support team.
- We value your business and are dedicated to ensuring a positive shopping experience at ME SHOP.
Return Policy
ME SHOP Return Policy
- We want you to be completely satisfied with your purchase.
- If for any reason you are not happy with your order, ME SHOP offers a hassle-free return and exchange policy for eligible products within [Number] days of the original purchase date.
Eligibility for Returns:
- Products must be in their original condition with all packaging and accessories intact.
- Products must not be damaged, used, or altered in any way.
- Certain products, such as Air Curtain, Pvc strip curtain, Flying insect killer machine, Commercial water purifier, Customized Water cooler, Water cooler with RO, Deep freezers, Visi coolers, air purifiers, water coolers, water dispensers, coffee vending machines May be excluded from returns.
How to initiate a return?
- Contact Customer Support: Reach out to our customer support team at 9971136843 / 9999696843 or priya@meshopindia.in to request a return authorization.
- Pack Your Return: Carefully repackage the product in its original packaging, including all accessories and documentation.
- Ship Your Return: Ship the product back to us at the provided address. You are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
Refunds and Exchanges:
- Once your return is received and inspected, we will process your refund or exchange within 10 business days.
- Refunds will be issued to the original payment method.
- Exchanges will be processed for the same product in a different size or variant, subject to availability.
Exceptions:
- Products damaged due to misuse or negligence are not eligible for return.
- Returns without a valid return authorization number will not be accepted.
For any further questions or assistance, please don't hesitate to contact our customer support team.
We are committed to providing you with a seamless and satisfactory shopping experience.
Status Sheet
| Product name  |  Returnable |  Replacement |  Refundable |  Warranty |
|  Water Cooler |  No |  Yes, 7 days |  No |  Onsite |
|  Water Dispenser |  No |  Yes, 7 days |  No |  Onsite |
|  Air Purifier |  No |  No | No  |  Onsite |
|  Electric Insect Killer |  No |  Yes, 3 days |  No |  Offsite |
|  Hand Dryer |  No |  Yes, 3 days |  No |  Offsite |
|  Air Curtain |  No | Yes, 3 days |  No |  Offsite |
|  Automatic Soap Dispenser |  No |  No |  No |  offsite |
| Commercial Water Purifier |  No |  Yes, 3 days |  No |  Onsite |
|  Automatic Sanitizer Dispenser |  No |  No |  No |  Onsite / Offsite |
|  Shoe Shine Machine |  No |  Yes, 3 Days |  No |  Offsite |
|  Automatic Soap dispenser |  No |  No |  No |  Offsite / Onsite |
|  Coffee Vending Machine | No | Yes with in 3 days | NO  | Onsite  |
Warranty terms
All products at me shop comes under manufactured warranty terms and conditions.
For any warranty claim contact manufacture customer care or Call us on 9999696843 to get Instant support.
ME SHOP HELPLINE NUMBER : +91-9999696843
Email: Support@meshopindia.in
kindly Note: Always keep your invoice with you. Technical engineer will ask for the bills. To check the validity of the Warranty claim.
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Shipping terms
ME SHOP Shipping Terms and Conditions
1. Shipping Destinations:
We currently offer shipping services within India.
For deliveries outside India, please contact our customer support team for further assistance.
2. Shipping Methods and Timeframes:
We offer various shipping methods, including standard shipping, express shipping, and same-day/next-day delivery (for Gurugram only).
Estimated delivery timeframes will be displayed during checkout and are based on the shipping address and selected shipping method.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions or logistical issues.
3. Shipping Costs:
Shipping costs are calculated based on the weight, dimensions, and destination of the order.
Free shipping may be offered on orders above a certain value, as specified on our website.
Any applicable shipping charges will be clearly displayed during checkout before you confirm your order.
4. Order Processing Time:
Orders are typically processed within [Number] business days of being placed.
Order processing may take longer during peak seasons or promotional periods.
5. Delivery:
Deliveries are made during business hours, Monday to Saturday.
A signature may be required upon delivery.
Please ensure someone is available at the provided shipping address to receive the order.
In case of multiple delivery attempts failing due to the unavailability of the recipient, additional charges may apply for re-delivery.
6. Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your order status online through our website or the shipping carrier's website.
7. Shipping Delays:
ME SHOP is not responsible for delays caused by unforeseen circumstances beyond our control, such as weather conditions, natural disasters, or disruptions in the shipping carrier's network.
8. Damaged or Lost Shipments:
In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer support team immediately.
We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as applicable.
9. Shipping Address Accuracy:
Please ensure that the shipping address provided during checkout is accurate and complete.
ME SHOP is not responsible for delays or non-delivery due to incorrect or incomplete shipping information.
10. Contact Us:
If you have any questions or concerns regarding our shipping terms and conditions, please contact our
customer support team at 9999696843 / 8178340886 or priya@meshopindia.in.
We are committed to providing you with a seamless and satisfactory shipping experience.
GENERAL FAQ'S
- What is ME SHOP?
- ME SHOP is a leading B2B supplier of electronic and electrical appliances in India. We offer a wide range of products for businesses and organizations of all sizes Since 2018.
- What kind of products do you offer?
- We specialize in products like water coolers, water dispensers, water purifiers, air purifiers, air coolers, fans, fly trappers, insect killer machines, Air Curtains, water purification, washroom hygiene products and PVC strip curtains. We also offer tea and coffee vending machines along with premixes for machines.
- Where are you located?
- Our registered office is in Gurugram, Haryana. You can find our full address and contact details on our Contact Us page.
- What are your business hours?
- We are available from 8 AM to 7 PM, Monday to Saturday.
Ordering and Shipping
- How do I place an order?
- You can place an order by contacting us directly through phone, email, WhatsApp or through our online website . Our contact details are available on the website. You can also submit an inquiry through the contact form.
- Do you offer delivery services?
- Yes, we offer delivery services. Please contact us to discuss your specific needs and delivery location.
- What are your delivery charges?
- Delivery charges vary depending on the order size, product type, and delivery location. We will provide you with a quote for delivery charges before confirming your order. Read our Delivery terms here.
Product Information
- What brands do you carry?
- We offer products from a variety of reputable brands. Like Blue star, USHA, Blue air, Phillips, Honeywell, Avro and many more. Please contact us for information about specific brands and models available. We keep on updating the website. But its not mandatory we upload all products and brands.
- Do you offer warranties on your products?
- Yes, most of our products come with manufacturer warranties. Warranty terms and details will be provided with the product.
- What if I need assistance with installation or maintenance?
- We can assist you with installation and maintenance services. Please contact us to inquire about these services. We also have dedicated team to support in after sale and installation of product.
Other FAQs
- Do you offer bulk discounts?
- Yes, we offer special discounts for bulk orders. Please contact us for a quotation.
- Can I visit your store?
- While our primary operations are online and B2B focused, we encourage you to contact us to discuss your requirements. However you can meet at at our Gurugram Office.
- Do you have a catalog of your products?
- We are working on making a detailed catalog available. In the meantime, you can browse our website for information on our key product categories, or contact us directly on +91-9971136843. directly on +91-9971136843. directly on +91-9971136843. directly on +91-9971136843.
About ME SHOP
- What is the history of ME SHOP?
- ME Shop was founded in 2018 By Mr. Abhinandan Kamboj.
- What is the mission and vision of ME SHOP?
- Our vision is to be recognized as India's most trusted and innovative supplier of electronic and electrical solutions, contributing to the growth and success of our clients and partners.
our mission is to empower businesses and organizations across India with high-quality, reliable electronic and electrical appliances that enhance efficiency, comfort, and well-being. We strive to be the preferred B2B supplier for our clients by offering a wide range of innovative products, competitive pricing, and exceptional customer service.
- What makes ME SHOP INDIA different from other B2B suppliers?
- Our catalog is big, Pricing of products are very competitive, Our team offers great after sale support which any client required.
- Are you associated with any industry organizations or certifications?
- We are authorize Avro, blue star, Blue air, Eureka Forbes and USHA dealer and extended channel partner in India. You can see the certificate On demand.
- Is ME SHOP INDIA a sustainable or environmentally conscious company?
At ME SHOP INDIA, we recognize the importance of environmental responsibility and are committed to minimizing our environmental impact wherever possible. While we primarily focus on providing high-quality electronic and electrical appliances, we are actively taking steps to integrate sustainable practices into our operations.
Here are some of our initiatives:
- Promoting Energy-Efficient Products: We prioritize offering appliances with high energy efficiency ratings, such as 5-star rated air conditioners and water coolers. This helps our customers reduce their energy consumption and contribute to a greener environment.
- Encouraging Responsible Waste Management: We ensure proper disposal of electronic waste generated during our operations. We partner with authorized e-waste recyclers to minimize environmental pollution and promote responsible recycling practices.
- Reducing Paper Consumption: We are transitioning towards digital communication and documentation to minimize paper usage. We encourage our customers to opt for electronic invoices and receipts whenever possible.
- Sustainable Packaging: We are exploring options for eco-friendly packaging materials to reduce our reliance on plastic and non-biodegradable materials.
- Raising Awareness: We strive to educate our customers about the importance of sustainability and encourage them to make environmentally conscious choices.
We believe that even small steps can make a significant difference, and we are committed to continuously improving our sustainability efforts.
FAQ's About PRODUCT AND SERVICES AT ME SHOP
- What are the best-selling products at ME SHOP?
- Avro flying insect killers, Fonda fly trapper, blue star water cooler and water dispensers, air curtain, PVC strip curtain, Atlantis tea and coffee vending machines, Power Jal Ro water purifiers, Aqua Guard water purifiers are the best selling products at me shop.
- Can you provide customized solutions for my business needs?
- Me shop is specialize in making custom solution for office and factories related to Drinking water solutions, Air purification system and solutions. Also provide customization in Air curtains and PVC strip curtains.
- Do you offer product demonstrations or trials? What is the lead time for orders?
- We deals in tried and tested technology which you see in the industry. But you can always order and purchase 1 sample piece from us before ordering in Bulk. We may take 2-3 days in delivering products if the order is in bulk. Always Check the Availability of the product before order.
- Do you offer any after-sales support?
At ME SHOP , we believe in building lasting relationships with our clients. That's why we're proud to offer lifetime customer support on every product you purchase from us.
We understand that questions or issues may arise even after you've started using your appliance. To ensure you always have the assistance you need, we've set up a dedicated helpline exclusively for our clients. Whether you have a quick question about operation, need help with maintenance, or are experiencing a problem, our expert support team is just a phone call away.
Your satisfaction is our priority, and we're committed to providing the support you need throughout the entire lifespan of your product. Consider it our way of saying thank you for choosing ME SHOP as your trusted B2B supplier.
- Can I request a product catalog or brochure?
- Yes, it is available on our website. we always upload the catalog to our website. Go to Catalog section.
Ordering And Payment
- What are the minimum order quantities?
- Most of the products you can buy in single unit. But spare parts like insect killer tubes, premixes of tea and coffee are not available in single unit. You have to buy mentioned minimum order quantity only. For bulk buy You need to contact our sales team @ 9971136843 , 9999696843.
- What are the accepted payment methods?
- You can make payment via NEFT / RTGS / Online payment gateways / UPI / Check / Demand Draft in favor Of ME SHOP. For details contact our sales team.
- Do you offer credit terms to businesses?
- Yes, only to our regular clients based upon the time and orders frequencies. Most of the time our payment terms are 100% advance.
- Can I get a quote for my order before placing it?
- Yes, You can get the quotation for the product or our services as well. connect us through filling up the contact us form or send us your enquiry on sales@meshopindia.in. Or whats app us on 9971136843, 9999696843 today.
- How can I track the status of my order?
At ME SHOP , we understand you're eager to receive your order and want to keep track of its progress. We offer two convenient ways to stay updated on your shipment:
Online Tracking:
Once your order is dispatched, you'll receive a confirmation email or SMS with a unique tracking number and a link to our logistics partner's website. Simply click on the link and enter your tracking number to view the real-time status of your shipment. You'll be able to see its current location and estimated delivery date.
Offline Tracking:
If you prefer offline tracking or have any questions about your order, you can always reach out to us directly. Our dedicated customer support team is available via phone : 9999696843 or email : priya@meshopindia.in to assist you. Just provide us with your order number, and we'll gladly provide you with an update on its status.
We strive to make your experience with ME SHOP INDIA as smooth and transparent as possible. Keeping you informed about your order is an important part of that commitment.
FAQ's Related to Sell with ME SHOP.
- Are you looking for distributors or resellers?
- Yes, we are open for resellers, distributors whom are dealing in same brands and want to enhance their business in their area and other part of India. contact us on : 9971136843. ME SHOP vendor Portal.
- Do you have a partner/ Franchise program?
- No, partner programs yet.
- How can I become a supplier for ME SHOP INDIA?
- if you an authorize dealer / distributor / supplier of the brands we deals in. We welcome you at me shop reseller network. Increase your sale with me shop today.
Contact Us
For Sales: +91-9971136843
WhatsApp: +91-9971136843
For Support: +91-9999696843
For Query: +91-9971136843
Land Line : +91-124-4462208
Email : sales@meshopindia.in
Registered Office Address
Plot No. 120, Sector 9, Gurugram
Haryana, 122001. India
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