Frequently Asked Questions (Help Center)

Q: How can I trust Me Shop if I cannot see the product first?

We understand trust is earned. You can visit our Ops office in Sector 9, Gurugram to verify our existence. For high-value orders, we can arrange a video verification of the sealed box. We are authorized dealers for Blue Star, Hoshizaki, and others, and provide a GST Invoice with every purchase.

Q: What if I receive a damaged product?

We have a stress-free replacement policy for transit damage. We highly recommend recording an unboxing video when you receive the package. If you report physical damage within 24 hours with video proof, we will arrange a free replacement.

What is Me Shop India?

A: Me Shop India (www.meshopindia.com) is a leading B2B and B2C supplier of premium electronics and appliances. We specialize in Commercial Kitchen Equipment, Refrigeration Products, Water Cooling Systems, and Air Purification solutions. We are an authorized dealer for major brands, ensuring you get genuine products at competitive prices.

Where is Me Shop located?

A: Our registered office is located in the heart of Gurugram.

Address: Me Shop, Plot No 120, Sector 9, Gurugram, Haryana, 122001.
Region: We primarily serve the entire Delhi NCR region, including New Delhi, Noida, Ghaziabad, and Faridabad.

What is the best way to contact you?

A: Our registered office is located in the heart of Gurugram.

Address: Me Shop, Plot No 120, Sector 9, Gurugram, Haryana, 122001.
Region: We primarily serve the entire Delhi NCR region, including New Delhi, Noida, Ghaziabad, and Faridabad.

Q: How can I contact Me Shop for sales or support?

A: You can reach our dedicated team via phone or email:

Sales & Support: +91-9971136843, +91-9999696843
Email: Sales@meshopindia.com, admin@meshopindia.com

Q: Which brands do you deal in?

A: We are proud to partner with industry-leading brands to bring you the best quality. Our authorized brand portfolio includes:

Cooling & Refrigeration: Blue Star, Voltas, Elan Pro, Hoshizaki, Western.
Water Solutions: Eureka Forbes, Kent, Power Jal, Usha, Atlantis.
Air Care: Blue Air, Philips, Honeywell, Dyson.
Appliances & Others: Samsung, Zedtek, Padmini, Kores, Buzz Lite, ELG.

Q: What categories of products can I buy from Me Shop?

A: We offer a vast range of products tailored for both residential and commercial needs:

Commercial Kitchen: Deep Freezers, Visi Coolers, Commercial Refrigerators.
Water Systems: Water Coolers, Dispensers, RO Plants.
Home Comfort: Air Purifiers, Dehumidifiers, Air Conditioners, Geysers.
Hygiene: PVC Curtains, Air Curtains, Washroom Hygiene Products, Pest Control devices (Insect Killers).

Q: Do you sell genuine products with a warranty?

A: Absolutely. As an authorized dealer for brands like Blue Star, Voltas, and Eureka Forbes, all products sold on www.meshopindia.com are 100% genuine and come with the standard manufacturer warranty.

Q: Do you deliver to my location?

A: We specialize in fast and safe delivery across the Delhi NCR region. If you are located in Gurugram, Delhi, Noida, Ghaziabad, or Faridabad, our logistics team ensures your heavy appliances (like Water Coolers or Deep Freezers) reach you safely.

Q: Can I place a bulk order for my office or factory?

A: Yes! We are experts in B2B supplies. If you need bulk quantities of Water Dispensers for an office complex in Noida or Air Curtains for a factory in Faridabad, we offer special bulk pricing and GST invoices for input tax credit.

Action: Contact our sales team at +91-9971136843 for a customized quote.

Q: How do I place an order?

A: You can easily browse our extensive catalog and place an order directly on our website: www.meshopindia.com. Alternatively, you can call or WhatsApp us with your requirements, and our experts will guide you through the selection and payment process.

: Do you provide installation services?

A: Yes. Since we deal in technical products like Commercial RO Plants and Air Conditioners, we coordinate with the respective brand's authorized service centers to ensure professional installation at your premises in Delhi NCR.

Q: I am confused between two models. Can you help me choose?

A: Certainly! That is why we are here. Our Me Shop Experts can compare specifications—like the cooling capacity of a Blue Star Water Cooler versus a Voltas model—to help you find the perfect fit for your specific needs and budget.

Q: What are your working hours?

A: Our sales team is available to assist you during standard business hours, Monday through Saturday. You can drop us an email or WhatsApp message anytime, and we will get back to you promptly.

Q: Why is Cash on Delivery (COD) not available on Me Shop India?

A: Unlike standard e-commerce sites selling small items like clothes or phones, Me Shop deals primarily in Heavy Commercial Equipment (such as Deep Freezers, Water Coolers, and Visi Coolers) and Industrial Appliances. Due to the massive size, weight, and value of these products, logistical partners do not offer COD services for such heavy cargo. To ensure these sensitive items reach you safely via specialized freight carriers, we require prepaid orders.

Q: What are the risks associated with COD for heavy items?

A: Shipping heavy appliances involves significant cost and effort.

High Logistics Cost: Transporting a 100kg+ Deep Freezer or a Commercial RO Plant is expensive. If a COD order is cancelled at the doorstep, the cost of "Return to Origin" (RTO) is double the shipping fee, which causes unsustainable losses.
Risk of Damage: Heavy machinery is sensitive. Every time a product is loaded and unloaded, the risk of dents, breakage, or internal damage increases. Unnecessary returns due to COD refusals endanger the integrity of brand-new products.

Q: Does the "B2B" nature of your business affect the payment terms?

A: Yes. We are primarily a B2B (Business to Business) platform.

GST & E-Way Bills: For high-value commercial orders, we must generate GST invoices and government-mandated E-Way Bills before the truck leaves our warehouse.
Tax Compliance: cancelling or altering these government-registered documents after dispatch is a complex legal process. Prepaid orders ensure that the billing details are final and accurate before we initiate this compliance work.

Q: How can I trust Me Shop with an advance payment?

A: We understand your concern, but we have a proven track record of reliability in the Delhi NCR region and beyond.

Physical Presence: We are not just a website; we have a physical office and warehouse at Sector 9, Gurugram. You are welcome to visit us.
Authorized Dealers: We are authorized distributors for blue-chip brands like Blue Star, Voltas, Eureka Forbes, and Elan Pro.
Official Banking: All payments go to our official current bank accounts, ensuring a documented and traceable transaction trail.

Q: What payment methods do you accept?

A: We offer secure and flexible payment options to make your buying experience smooth:

Direct Bank Transfer (NEFT/RTGS/IMPS) for bulk/B2B orders.
Credit/Debit Cards & Net Banking via our secure payment gateway.
UPI for quick and easy transactions.

Q: If I receive a damaged product, is my money safe?

A: Absolutely. Your payment is 100% safe. While we do not offer returns for "change of mind," we take full responsibility if a product arrives damaged. In the rare event of transit damage, please notify us immediately with photos/videos, and we will coordinate with the brand/insurance to ensure you get a replacement or resolution as per the warranty terms.

Featured FAQs

Is Me Shop India a genuine company or fake?

Me Shop India is a 100% genuine and authorized B2B & B2C appliance provider operating since 2018. We are physically located at Sector 9, Gurugram, and are authorized dealers for major brands like Blue Star, Voltas, and Eureka Forbes. While we operate as an online-first business to offer competitive pricing, our physical operations office is open for client visits for order verification.

Does Me Shop have a physical store in Gurugram?

No, Me Shop does not have a retail showroom for product display. Our location at Plot No 120, Sector 9, Gurugram serves as our Operations and Administrative Headquarters. We follow a digital-first model to reduce overhead costs, allowing us to pass significant savings directly to our customers in Delhi, Noida, and across India.

Why does Me Shop only accept prepaid orders (No COD)?

Me Shop accepts only prepaid orders to maintain efficiency and low pricing. As we deal in high-value, heavy commercial equipment (like deep freezers and visicoolers), "Cash on Delivery" often leads to logistical losses from fake orders. A prepaid policy ensures we focus our logistics resources on serious buyers, guaranteeing faster and safer delivery.

What is the delivery time for Me Shop orders?

Delivery typically takes 1-2 days for Gurugram and Delhi NCR, and 5-7 business days for the rest of India. Since we stock inventory in our Gurugram warehouse, local orders are often dispatched within 24 hours. Heavy commercial shipments may vary slightly depending on the transporter schedule.

Detailed Help Center Categories

1. Trust, Safety & Authenticity

How can I trust Me Shop if I cannot see the product first?

We understand that trust is earned. Here is how you can verify us:

Visit Our Office: You are welcome to visit our Ops office in Sector 9, Gurugram to meet the team and verify our existence.
Video Verification: For high-value orders, we can arrange a video call to show you the sealed product box in our warehouse before you confirm.
Authorized Dealer Status: We hold valid dealerships for Blue Star, Hoshizaki, Elan Pro, and Kent. You receive a GST Invoice with every purchase, which is essential for claiming manufacturer warranties.

Is my payment safe with Me Shop India?

Yes, your payment is 100% secure. We use industry-standard encrypted payment gateways (like Razorpay/CCAvenue) that support Credit Cards, Net Banking, and UPI. We do not store your card details. Furthermore, as a registered GST-compliant entity, every transaction is legally recorded.

2. Orders, Shipping & Delivery

Why do you not offer Cash on Delivery (COD)?

We prioritize genuine customers and fast logistics. In the commercial appliance sector, COD orders have a high rejection rate, which damages the product during return transit and increases costs. By adhering to a Prepaid-Only Policy, we protect the integrity of the machines and ensure that serious business customers get priority service.

Do you deliver to residential addresses or only businesses?

We serve both! While our roots are in B2B (Business to Business), we deliver to residential homes across Delhi, Noida, Ghaziabad, Faridabad, and nationwide. Whether you need a Blue Star Water Cooler for your factory or a Blue Air Purifier for your bedroom, we deliver to your doorstep.

How do I track my order?

Once your order is dispatched, you will receive an email and SMS with a Tracking ID and a link to our courier partner’s portal (e.g., Delhivery, Blue Dart, or Gati). You can also contact our support team at +91-9971136843 for live updates.

3. Returns, Warranty & Sealed Box Policy

Can I open the box before payment at your office?

No. To strictly maintain the "Factory-Sealed" quality of our products, we do not allow unboxing before payment. This guarantees that you and every other customer—receive a brand-new, untouched unit. However, once payment is made, you can open it immediately at our office. If there is any damage, we will replace it instantly.

What if I receive a damaged product?

We have a stress-free replacement policy for transit damage.

Record a Video: We highly recommend recording an unboxing video when you receive the package.
Report Immediately: Inform us within 24 hours of delivery at Sales@meshopindia.com.
Resolution: If physical damage is proven via the video, we will arrange a free replacement.

How do I claim a warranty on my product?

All products sold on Me Shop come with the Original Manufacturer’s Warranty.

For Service: You do not need to contact us. You can directly call the brand's customer care (e.g., Voltas or Eureka Forbes) and provide the GST Invoice we sent you. The brand's technician will visit your location for service.