How Can We Assist You?
How Can We Assist You?
PRODUCT REGISTRATION
FAQ'S
Q: How do I register my product for warranty?
A: You can register your product for warranty online through our website or by contacting our customer support team. You'll need your product's serial number and purchase date.
Q: What is your return policy?
A: Our return policy allows for returns within 7 days of purchase, provided the product is unused and in its original packaging. Please refer to our detailed return policy on the website for more information.
Q: How do I schedule an installation?
A: You can schedule an installation by contacting our customer support team or filling out the installation request form on our website. We'll be happy to arrange a convenient time for our technicians to visit your location.
Q: What if I have a problem with my product after installation?
A: If you experience any issues with your product after installation, please contact our customer support team. We'll troubleshoot the problem and arrange for a technician visit if necessary.
Q: How can I track my order?
A: You can track your order status online using the tracking number provided in your order confirmation email.
Q: What are your customer support hours?
A: Our customer support team is available All 7 days, 9 A.M. to 7 P.M.
Q: Do you offer installation services for all your products?
A: We offer installation services for a wide range of our products. Please check the individual product pages or contact our customer support team at +91-9999696843 to confirm if installation is available for your specific item.
Q: How can I provide feedback on your products or services?
A: We welcome your feedback! You can share your thoughts by filling out the feedback form on our website, sending us an email, or calling our customer support team at +91-9999696843
Q: What if I need to cancel or reschedule my installation appointment?
A: No problem! Just give us a call at +91-9999696843 at least 24 hours before your scheduled appointment, and we'll be happy to assist you with rescheduling.
Q: Are there any charges for installation services?
A: Installation charges vary depending on the product and your location. Our team will provide you with a clear quote for installation costs before scheduling your appointment.
Q: Can I install the product myself?
A: Many of our products come with user-friendly installation guides. However, for certain products, professional installation is recommended to ensure optimal performance and safety. Our team can advise you on the best approach for your specific product.
Q: What if I receive a damaged product?
A: We take great care in packaging and delivering your orders. However, if you receive a damaged product, please contact our customer support team immediately. We'll arrange for a replacement or refund as quickly as possible.
Q: Do you offer maintenance services for your products?
A: Yes, we offer comprehensive maintenance services for many of our products, including water purifiers and coolers. Contact our team to learn more about our maintenance plans and schedule a service appointment.
Q: I have a suggestion for a new product or feature. How can I share it with you?
A: We appreciate your ideas! You can share your suggestions with us through our feedback form, by email, or by calling our customer support team.
Q: Do you offer bulk discounts for large orders?
A: Yes, we offer special pricing for bulk orders. Please contact our sales team to discuss your requirements and get a customized quote.
Q: Where can I find user manuals for your products?
A: You can find user manuals for most of our products on the individual product pages on our website. If you can't locate the manual you need, please contact our customer support team.
Q: What types of payment methods do you accept?
A: We offer a variety of secure payment options for your convenience, including credit cards, debit cards, net banking, and popular digital wallets.
Q: Do you offer financing options for your products?
A: Yes, we have partnered with leading finance providers to offer flexible financing options on select products. Contact our sales team to learn more about our financing plans and eligibility criteria.
Q: I'm interested in a product that is currently out of stock. What should I do?
A: We strive to maintain sufficient inventory of all our products. However, if an item is temporarily out of stock, you can sign up for email notifications to be alerted when it becomes available again. Or Contact Our Sales Team directly at +91-9971136843 / 9999696843. E mail Us: sales@meshopindia.in
Q: Do you offer free shipping?
A: We offer free shipping on orders above a certain value. The minimum order value for free shipping may vary depending on your location and the products ordered. Check our shipping policy for more details.
Q: What if I need to change my shipping address after placing an order?
A: Please contact our customer support team as soon as possible if you need to change your shipping address. We will do our best to accommodate your request .if the order has not yet been shipped.
Q: Can I pick up my order from your store instead of having it delivered?
A: Yes, you can choose the "in-store pickup" option during checkout. Once your order is ready for pickup, you will receive a notification.
Q: Do you offer international shipping?
A: Currently, we only offer shipping within India.
Q: I have a question about a specific product that is not answered on the product page. What should I do?
A: Our product pages provide detailed information, but if you have further questions, please don't hesitate to contact our customer support team. We're always happy to provide additional assistance.
Looking for Customer Support, Demo and Installation of Product.
Call us today : +91-9999696843
WhatsApp us : +91-9999696843
Email : support@meshopindia.in
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