Please note that ME SHOP acts purely as an authorized retail partner and distributor. All products sold on www.meshopindia.com—including top brands like Blue Star, Blue Air, Western, Hoshizaki, Atlantis, Usha, and Eureka Forbes—are covered exclusively by their respective Manufacturer’s Warranty.

• ME SHOP does not possess an in-house service team for warranty repairs, installations, or maintenance.

• The terms, conditions, and duration of the warranty are determined entirely by the manufacturing brand.

• Customers must contact the respective brand's authorized customer care directly to register a request for installation, service, or warranty claims.

• The original ME SHOP invoice is required as proof of purchase to avail of any warranty services from the manufacturer.

To ensure the fastest resolution for any technical issue, please follow these steps:

1. Locate the official customer care number or email provided on the product packaging, warranty card, or the brand's official website.

2. Call the manufacturer's toll-free number to register your complaint.

3. Provide them with the product serial number, model name, and your ME SHOP purchase invoice.

4. The brand's authorized service technician will visit your location to inspect and resolve the issue.

While ME SHOP does not handle direct repairs, your satisfaction is our priority. We understand that navigating customer care can sometimes be challenging.

If you have registered a complaint with the manufacturer and have not received a satisfactory response or timely service, we are here to help.

• Escalation Process: Share your existing brand complaint ticket number, invoice, and details of the issue with our team at Sales@meshopindia.com or via WhatsApp at +91-9971136843.

• Our Action: We will leverage our direct channel partnerships with these brands to escalate your ticket to senior service executives, pushing for a faster resolution on your behalf.

o ensure your equipment is fully covered, customers must strictly adhere to the manufacturer's standard operating and installation procedures:

• Product Registration: Immediately upon receiving your delivery, the customer must call the respective brand’s customer care to register the product and log a formal installation request.

• Authorized Installation Only: The product must be installed exclusively by the manufacturer’s authorized service engineer or strictly under their direct inspection. Installing heavy commercial equipment via unauthorized, third-party technicians will automatically void the warranty.

• Absolute Manufacturer Discretion: ME SHOP acts solely as a retail and distribution partner. The final authority to approve or reject a warranty claim rests entirely with the manufacturing brand. If the manufacturer denies a warranty claim under any circumstances (due to improper use, faulty site wiring, unauthorized installation, or violation of their specific terms of use), ME SHOP bears no responsibility, has no role in the decision, and cannot override the manufacturer's policy.