At ME SHOP, we specialize in supplying heavy-duty commercial appliances, water coolers, and refrigeration units primarily to B2B (Business-to-Business) clients. Because commercial transactions involve significant logistics, manufacturer coordination, and capital, our cancellation and refund policies are strictly structured to reflect industry standards.

Please review the following terms carefully before placing an order on www.meshopindia.com or approving a direct sales quotation.

Once your quotation or online order is processed, converted into a final Sales Order/Invoice, and dispatched for delivery, the sale is considered closed.

• No Refunds Post-Dispatch: We do not accept order cancellations or process refunds once the item is out for delivery.

• Future Scenarios: If there is a functional issue with the product upon arrival, it will be strictly handled under our Return and Replacement Policy or the Manufacturer's Warranty. A refund will not be issued.

If you place a standard order through our website for an item that is unexpectedly out of stock, or if the delivery will take longer than initially stated, our sales team will contact you immediately.

• You will be given the choice to either wait for the restocked item or cancel the order.

• If you choose to cancel a prepaid online standard order before dispatch, we will initiate a full refund.

• Refund Timeline: The refund will be credited back to your account within 7 working days.

Certain high-value commercial appliances are categorized as "Pre-Booking" or "Available on Order." These are items we procure directly from manufacturers (like Blue Star, Voltas, or Hoshizaki) specifically for your operational needs.

• No Cancellations for Manufacturer Delays: Once your payment is received and forwarded to the manufacturer to lock in your unit, the order cannot be canceled. If the manufacturer faces supply chain delays, ME SHOP does not offer refunds, as the capital is already committed to fulfilling your specific request.

• Extreme Exceptions: In highly exceptional cases where a pre-booked order must be legally dissolved, ME SHOP reserves the right to review the case. If accepted, processing this type of complex B2B refund will take 15 to 30 working days.

While our general stance is that we do not easily accept returns or cancellations, we may consider a highly specific exception (at our sole management discretion) under the following exact conditions:

• The product is completely unused, in its original, sealed, and untouched box packaging.

• The customer physically transports and returns the item to our official Gurugram office (ME SHOP, Plot No 120, Sector 9) at their own cost.

• If, upon inspection, the product condition is verified as 100% factory-sealed, we may accept the return as a special case and initiate a refund.

For orders placed online through www.meshopindia.com using third-party payment gateways (such as Razorpay, credit cards, or net banking), a standard convenience fee or transaction processing charge may be applied at checkout and borne by the customer.

Please note that these payment gateway convenience fees are strictly non-refundable.

• Third-Party Charges: The convenience fee is a non-recoverable charge levied by the payment gateway provider for processing the secure transaction, not by ME SHOP.

• Refund Calculation: In the event of an approved order cancellation and refund, only the core product value (base price + applicable GST) will be refunded to your original payment method. The convenience or processing fee will be deducted and will not be credited back under any circumstances.