Cleaning the Atlantis water dispenser is a simple process. It is recommended to clean the dispenser every 3 to 6 months. To clean, unplug the dispenser, drain all the water, and then use a solution of water and vinegar or a mild soap to clean the water tanks and taps. Rinse thoroughly with clean water before use. The removable drip tray can be washed separately.

Atlantis water dispensers typically come with a 1-year warranty against manufacturing defects. However, it is always advisable to check the specific warranty details at the time of purchase from the retailer or the official website.

The Atlantis One model is specifically mentioned to have a low-noise compressor. Generally, tabletop dispensers produce a low humming sound during the heating and cooling cycles, which is not disruptive in a typical home or office environment.

Atlantis water dispensers are designed to be energy-efficient. The exact power consumption may vary depending on the model and usage. However, they are generally considered to be cost-effective in terms of electricity consumption, often comparable to a small refrigerator.

The installation process is very simple. All you need to do is place the dispenser on a flat, stable surface, plug it into a power socket, and place a 15-20 liter water bottle on top. There is no need for any plumbing or complicated installation.

Our dispensers are designed to be compatible with standard 15 to 20-liter water cooler bottles, which are widely available from most water delivery services and supermarkets.

From a room temperature start, it typically takes about 15-20 minutes to heat the water to its maximum temperature and about 45-60 minutes to cool the water to its lowest temperature. The dispenser will then maintain these temperatures automatically.

The hot water is typically dispensed at 85-95°C (185-203°F), perfect for tea, coffee, or instant noodles. The cold water is chilled to a refreshing 5-10°C (41-50°F).

Yes, most of our models come equipped with a two-step child safety lock on the hot water tap to prevent accidental dispensing and ensure safety for households with young children.

During a power outage, you can still dispense room temperature water from the cold tap. However, the heating and cooling functions will not operate until power is restored.

The internal water tanks are made of high-quality, food-grade stainless steel. This ensures the purity of your water, prevents odor, and guarantees durability and hygiene.

You can visually check the water level in the bottle. Also, you will notice that water stops dispensing or the flow becomes very weak, which is a clear indicator that the bottle needs to be replaced.

Yes, most Atlantis models have separate switches on the back of the unit for the heating and cooling systems. This allows you to save energy by turning off a function you don't need (e.g., turning off the heater in summer).

While exact dimensions vary slightly by model, a typical tabletop dispenser is approximately 31cm (W) x 34cm (D) x 50cm (H). The weight is generally around 10-12 kg without the water bottle. Please check the specific product page for exact details.

For any service requests or spare parts, please contact our customer support through the official Atlantis website. We have a network of authorized service centers to assist you.